Refund Policy

This Refund Policy applies to consulting engagements with Proxy Yard Base for cloud migration planning. This website does not sell products online or process payments.

Eligibility

Refunds, if any, are governed by the written engagement letter or statement of work signed offline. Informational fee pages on this site do not create payment obligations.

Timeframe

Refund requests should be sent to info@proxyyardbase.digital within 14 days of the event giving rise to the request, unless the engagement letter states a different window.

Full or partial refunds

• If we cancel an engagement before work starts, prepaid fees for that unused engagement are refunded in full.
• If you cancel more than 10 business days before the scheduled kickoff, prepaid fees minus a documented preparation charge may be refunded.
• If you cancel within 10 business days of kickoff, deposits may be non-refundable to cover reserved consultant time.
• After work has started, refunds are proportional to undelivered scope only, as itemised in writing.

Non-refundable items

Completed workshops, delivered artefacts (charters, maps, runbooks), and third-party costs already incurred with your approval are non-refundable.

Deposits, rescheduling, and no-shows

Deposits secure calendar time. Rescheduling with at least 5 business days’ notice is usually accommodated once without forfeit. No-shows for booked on-site days may be charged as delivered time.

Process and method

Email info@proxyyardbase.digital with your engagement reference and reason. Approved refunds are returned via the original payment method within 14 business days after approval, or by bank transfer if the original method is unavailable.

Desktop application

Availability of the local analytical utility via Veve follows Veve’s own terms. We do not sell installers on this site and therefore do not process application purchase refunds here.

Contact

info@proxyyardbase.digital · 886-4-2279-2566 · 641 Tungping Rd.,Taichung Hsien,Taiping,Taiwan(China)